Frequently Asked Questions

 

Maintenance and Cleaning

 

How do I clean and care for my window fashions from Distinctive Windows?

At Distinctive Windows, our window treatments are made to withstand, as much as it is possible, stains from dirt, dust and soil. Our fabrics are specifically engineered to require minimal cleaning and care. In order to keep your fabrics looking their best we recommend regular dusting and bi-monthly vacuuming.

Does Distinctive Windows do repairs?

For warranty and/or repair service, please contact us directly. We will work with you to repair your damaged hardware or window fashions.

Can I change window fabrics without removing my hardware?

In specific situations, window fabrics can be changed without removing the existing hardware. For specific information on changing your window fabrics please contact us directly.

 

Warranty

Is there a warranty with Distinctive Window products?

Installation and workmanship is covered for a 1 year period. Most motorized products come with a 5-year limited warranty from the manufacturer.

 

Product Line

If I am interested in electronics, motorization, and integrated home systems, which products should I consider?

Control is a key part of overall motorized shade system design. There are two types of control; Stand Alone and Integrated Control Systems. These systems can be controlled through wireless technology, using infrared, or more commonly radio frequency (RF) or can be hard-wired switched. The term ‘hard-wired’ means that the shade motor has a physical control wire that is connected to a wall switch or keypad/touch screen. In terms of flexibility, individual and group settings can easily be set with both systems. Integrated Control is in some ways more sophisticated and allows for specific scenarios (morning, bedtime, party, away etc) which incorporate lights, AC and A/V to create a total home ‘scene’.

Does Distinctive Windows have environmentally sensitive products?

We believe being Green matters. We proudly manufacture all of our products in the USA and work with an array of textile partners who are committed to environmentally-friendly practices. Our Solar Shades are GreenGuard certified and our Eco-Solar Shade material is 100% recyclable, lead-free and PVC-free. Our eco-friendly Woven Woods include sustainable natural grasses, reeds and bamboo and many of our Roman Shade / Drapery fabrics are made from natural materials.

What is an energy efficient window fashion?

Windows have a real impact on heating and cooling costs. Choosing the correct window treatments can save you money, conserve energy and add style to your home. Insulate your home from heat and cold with products that can instantly improve your home’s energy efficiency. Select from our beautiful custom Roman Shades, Drapery, and Roller Shades.

What does it mean when a window fashion offers UV protection?

Natural light can be a beautiful design element with a little sun management. Elegantly managing heat and glare from the sun can be accomplished with solar shade interior sun control fabrics. Light-filtering qualities diffuse light, reduce glare and help control solar heat gain to make any room a more comfortable environment. The amount of UV protection varies based on the weave characteristics and other factors. Let Distinctive Windows show you a vast selection of solar screen to help find one that will meet your needs.
Policies

Do you take credit cards?

Yes, we do take credit cards.

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Call Us

If you have any questions, contact us at
212-620-5261 on M-F, 9am-5pm EST.

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 Resources

If you need help, please refer to our online resource section available 24 hours a day!

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Send a Message

Email us directly at info@distinctivewindows.com or fill out our contact form.